Legal

Refund Policy

Our Refund Policy explains when refunds are available, how requests are reviewed, and the steps required to submit a refund request.

Last Updated July 2026

1. Eligible Refunds

You may be eligible for a refund if:

A duplicate payment was made.

An unauthorized payment was made from your account.

A transaction failed but you were charged

You were billed incorrectly.

2. Non-Refundable Items

Refunds are generally not available for:

Successfully delivered digital products or services.

Subscription fees after the billing period has started.

Promotional or discounted purchases.

Rewards or bonuses that have already been redeemed.

3. Refund Timeline

Once your refund request is approved, refunds will be returned to your original payment method.

Processing Timeline

Request Submitted

Under Review

Approved

Refund Processed

4. How to Request a Refund

To submit a refund request, please provide:

Order or Transaction ID

Payment receipt or proof of payment

Reason for the refund request

Registered email address

Need Help?

If you have questions about refunds or need assistance, please contact our support team.

privacy@jointearn.com

Download our app

Experience Jointearn anywhere.
Available on iOS, Android, and Web

Legal

Refund Policy

Our Refund Policy explains when refunds are available, how requests are reviewed, and the steps required to submit a refund request.

Last Updated July 2026

1. Eligible Refunds

You may be eligible for a refund if:

A duplicate payment was made.

An unauthorized payment was made from your account.

A transaction failed but you were charged

You were billed incorrectly.

2. Non-Refundable Items

Refunds are generally not available for:

Successfully delivered digital products or services.

Subscription fees after the billing period has started.

Promotional or discounted purchases.

Rewards or bonuses that have already been redeemed.

3. Refund Timeline

Once your refund request is approved, refunds will be returned to your original payment method.

Processing Timeline

Request Submitted

Under Review

Approved

Refund Processed

4. How to Request a Refund

To submit a refund request, please provide:

Order or Transaction ID

Payment receipt or proof of payment

Reason for the refund request

Registered email address

Need Help?

If you have questions about refunds or need assistance, please contact our support team.

privacy@jointearn.com

Download our app

Experience Jointearn anywhere.
Available on iOS, Android, and Web